Pay e-Cheque - FAQs

“Pay e-Cheque” portal

  • Q1. What is e-Cheque?

    e-Cheque is an electronic counterpart of paper cheque. It retains all the basic features and benefits of paper cheques, provides enhanced security features and removes the need for physical delivery and presentation. For more information, please refer to the Hong Kong Monetary Authority website.

  • Q2. What services are provided by the “Pay e-Cheque” portal?

    You can simply enter the bill information and upload e-Cheques on this portal to settle government bills or fees.

  • Q3. Which government bills can I pay through the “Pay e-Cheque” portal?

    You can pay the following government bills through this portal:

    • General Demand Notes
    • Demand for Rates and/or Government Rent
    • Water Bills
    • Tax Demand Notes
    • Business Registration Fees
    • Purchase of Tax Reserve Certificates
    • Stamp Duties
    • Court Fees
    • Interest on Judgment Debts
    • Government Student Loan Repayment
    • Government Rent Demand Notes
    • Market Stall Rent
    • Waste Disposal / Transfer Demand Notes
    • Waste Disposal / Transfer Deposit Demand Notes
    • Chemical / Clinical Waste Demand Notes
  • Q4. Can I use one single e-Cheque to pay multiple government bills?

    Yes, you can use one e-Cheque to settle a maximum of 20 General Demand Notes or 20 government bills under the same bill type of a department at one time.

  • Q5. What are the points to note when paying government bills by e-Cheque?

    e-Cheques should be denominated in Hong Kong dollars and made payable to The Government of the HKSAR. Post-dated or expired e-Cheques will not be accepted. An e-Cheque is regarded as expired if it is issued more than 6 months ago. Duplicate presentation of the same e-Cheque is not allowed.

  • Q6. I have used an e-Cheque to pay a government bill before but somehow the e-Cheque is not honoured. Can I use the same e-Cheque to make a bill payment again?

    If the e-Cheque has been presented before, you cannot use it again. You must create a fresh e-Cheque from your bank to make your bill payment.

  • Q7. If I pay on the due date, does it make any difference whether I pay before or after the cut-off time?

    Payment transactions completed before midnight on the due date will be regarded as on time.

    e-Cheques received at or before the cut-off time will be transferred to the bank for presentation on the same day. Any e-Cheque collected after the cut-off time will be processed on the next business day.

  • Q8. How do I know if my payment is made successfully?

    After confirming all the payment information submitted, you will be led to an acknowledgement page showing a unique acknowledgement reference number and the payment details, which can be saved or printed out for record purposes.

    Please note that your payment is valid only when your e-Cheque is honoured on the first presentation to the Government’s designated bank.

  • Q9. If I have submitted some wrong information, what should I do?

    You can contact the GovHK Help Desk at (852) 183 5500 or the help desk of the corresponding bill-issuing department for assistance, and quote your acknowledgement reference number.

  • Q10. What are the system requirements for using the “Pay e-Cheque” portal?

    You can access the “Pay e-Cheque” portal through popular operating systems and browsers.

    For desktop devices:
      Microsoft Windows 7 / 8 / 10 Mac OS X Linux
    Microsoft Internet Explorer 9 or above (Note 1) Yes Not applicable Not applicable
    Microsoft Edge Yes Not applicable Not applicable
    Safari 9 or above Not applicable Yes Not applicable
    Mozilla Firefox 42 or above Yes Yes Yes
    Mozilla Firefox ESR 38 or above Yes Yes Yes
    Google Chrome Yes Yes Yes

    For mobile devices:
      Android 4.0 or above (Note 2) iOS 9 or above (Note 2) Microsoft Windows 10
    Android browser 4.4.3 or above (Note 3) Yes Not applicable Not applicable
    Chrome for Android Yes Not applicable Not applicable
    iOS Safari Not applicable Yes Not applicable
    Microsoft Edge Not applicable Not applicable Yes

    Note 1: Preview of e-Cheques is not supported in Microsoft Internet Explorer 9.

    Note 2: e-Cheques should be placed in temporary storage (e.g. cloud storage or file manager app) beforehand for uploading to the “Pay e-Cheque” portal.

    Note 3: Android browsers behave differently on mobile devices of different brands, and even different models of the same brand. If you encounter problems in accessing the “Pay e-Cheque” portal on your Android device, please try installing the Chrome browser on your mobile device and access the “Pay e-Cheque” portal using Chrome.

  • Q11. Why was the message “The e-Cheque uploaded is invalid” shown? What should I do?

    e-Cheques carry stringent security features. Any modifications made to the files will render them invalid.

    A valid e-Cheque must be issued in the Portable Document Format (PDF) bearing the digital signatures of the payer and the paying bank through Internet banking services. The PDF file must be downloaded and saved on a computer first before the upload. An e-Cheque will become invalid if it has been saved or modified with a PDF viewer / editor software. Please note that some browsers will display the file automatically by opening a PDF viewer / editor software after the download. If the user clicks the “Save” button after viewing the content, the e-Cheque will be rendered invalid.

    When the system shows that your e-Cheque is invalid, you must download the file again from your e-Cheque issuing bank and upload it to the “Pay e-Cheque” portal.

Information Security

Other Technical Questions and Trouble Shooting

  • Q1. Why do computer systems need to adopt standards in the handling of text? Which standard is being adopted by GovHK online services?

    While people recognise a character by its appearance, computers recognise a character by its code point. For example, the code point 0041 represents “A”, and the code point 7532 represents the Chinese character “甲”. In order to minimise the distortion of information in electronic communication, all related computers must adopt specific standards in the handling of text. Such standards specify the scope of characters that computers need to handle, as well as the code points of individual characters. At present, the minimum standards adopted by GovHK online services are ISO/IEC 10646-1:2000 and HKSCS-2001.

  • Q2. Why do character coding standards have different versions?

    In the early days of Chinese computing, the International Organization for Standardization (ISO) incorporated frequently used Chinese characters into an international coding standard called ISO/IEC 10646. Subsequently, the ISO has added other characters and revised the standard to suit the needs of various parties. The versions published so far include ISO/IEC 10646-1:1993, ISO/IEC 10646-1:2000 and ISO/IEC 10646:2003, etc. Please refer to the following link for more information on the ISO/IEC 10646 standard:

  • Q3. What should I pay attention to when using GovHK online services?

    There are some points you should note when using GovHK online services:

    • You should never enter the same online service from more than one window because it will interrupt the normal application flow.
    • If you would like to terminate an online service you are using, be sure to exit the online service properly by clicking the appropriate “Exit” button. Otherwise, the GovHK server will continue to process your transaction according to the last command received.
  • Q4. Where can I find assistance when using GovHK online services?

    If you have questions while using a GovHK online service, you can contact the Help Desk of the service as indicated in the left-most column of the page you are on.

Last revision date: August 2017